GoToManage

Early Access to GoToManage Automation!
Contact support@gotomanage.com if you’re interested in automating the way you make changes to computers on your network. We’re looking for customers who are willing to offer feedback on how we can improve our new automation application. Please include your contact information and “Interested in Automation” in the subject of your email.

Inventory Improvements

• Dragging devices between groups has been improved. All groups that a device is not authorized to join will now be grayed out.
• The Inventory Application now shows device and alert counts next to each group in the tree view. In addition, there is now an Alerts tab for each device that has generated alerts.
• When you click the Services tab, all devices will now be displayed.

Deleting Companies

• You can now delete companies from your account without contacting technical support.

Alerting

• There is now a plugin for efficiently collecting Windows Service status information for the Windows Service alerts in the Alerting application.
• You will no longer receive duplicate alert notifications.
• When you set up restricted alerts, the alerts will no longer be triggered for devices that are not associated with specific devices or groups of devices.

Crawlers

• You can once again edit SNMP parameters.

Updates to Device Time

• The “Last Seen” time for a device will be set only when the device is scanned and data is collected from it.

Parameterized Query Drop-Down Menus

• There is now a new and improved drop-down menu for parameterized queries and service alerts, which can be seen in the alerting application for service alerts, as well as in other places.

Getting Started

• The GoToManage Getting Started section in the online help has been updated.

GoToAssist Pro

Logging In

• When a GoToAssist Pro session expires, you’ll now be redirected to the GoToAssist Log-In page.

Unattended Support

• When you install Unattended Support for a device, the device will now appear in the Inventory within a couple of minutes.

Inventory

• On the Inventory page, you can now click Reset Connection for each device to reset an existing GoToAssist Pro connection.

Reporting

• You can now generate reports for GoToAssist Pro sessions by going to the GoToAssist Pro drop-down menu.

Deleting Devices

• When you delete a device, the device will no longer be shown in the Inventory.