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Icon_blog_forum_small GoToAssist Pro Build 274 Release Notes
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Maureen Lau
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02/24/2011 at 09:33
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GoToAssist Pro Installer Limit

  • The GoToAssist Pro unattended machine installer limit has now been increased to 500 machines per installer.

GoToAssist Pro Unattended Support

  • You can now set up unattended support during an attended session and view the unattended support computers for your companies from the GoToAssist Pro application. You can also click Refresh, Rename and Delete from the drop-down menu for computers in the My Unattended Computers list.
  • In addition, you can now set up unattended support when you are in front of your customer’s computer but not in session by downloading the customer application and running the installer via http://www.fastsupport.com/unattended.
  • When unattended support is removed from your My Unattended Computers list, the GoToAssist Pro customer application will be uninstalled. You can also remove unattended support from the GoToAssist Pro website, but the customer application will keep running in the system tray even though it has been disabled. If you right-click the system tray icon, you can click Enable Unattended Access to re-enable this feature.

Logging In

  • If a support representative has a GoToAssist Pro session running, and in the rare case that another support representative on the same account logs in to the same computer and tries to log in to GoToAssist Pro, the second support representative will see a dialog notifying them that they must end all current sessions to start a new session. If the second support representative agrees, all current sessions will end, and they will become the new logged in user.
  • If you’re already logged in to GoToAssist Pro, you cannot change your email address in session from Preferences > Remember me on this computer. Only the email address and password that you logged in with will be remembered. If you want to log in to a different account during a session, you must do the following: Uncheck Remember me on this computer > Exit Session > Open GoToAssist Pro > Log in with the desired account credentials > Check Remember me on this computer.
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