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Icon_blog_forum_small GoToManage® Remote Support is Here!
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Tem Boylan
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02/25/2011 at 18:11
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3 comments

As many of you may have noticed we released a major upgrade in Remote Support functionality this week and we are already getting rave reviews from many of you about how much more efficient and productive these new features allow you to be.

You may notice that there are some changes as noted in a previous post around our naming conventions for the GoToManage Remote Support and Monitoring modules. As you will notice GoToAssist Pro is now simply called GoToManage Remote Support. Keep in mind that this is still the same great support tool you have come to know and rely on to get the job done, only better.

Now that we have the name change taken care of I’d like to re-iterate some of the key new functionality for GoToManage Remote Support as follows:
Unattended support

  • Access your unattended computers from the GoToManage Remote Support Endpoint (View by Company, Refresh, Rename, and Delete)
  • Set up unattended support during an attended session from the GoToManage Remote Support Endpoint
  • Set up unattended support at the host machine from http://www.fastsupport.com/unattended
  • Deploy 500 unattended machines per GoToManage Remote Support installer

We hope you are as excited as we are about all of the changes and improvements to both GoToManage Remote Support and GoToManage Monitoring. As you can see by all of the recent improvements, we are listening to what you have to say and would like to hear more. This is only the beginning!

(Please see Build 274 Release Notes for complete documentation)
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Joined: 04/14/11
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Icon_time 04/14/2011 at 18:56 [Edit Comment]

Enable a way to clear the alerts and to customize the main login page!
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Joined: 02/02/11
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Icon_time 04/20/2011 at 08:59 [Edit Comment]

We are a managed provider for government agencies. Not sure if this is the right forum to ask, but the competing product to GoTo Manage that we used to use would automatically send an email to our IT coordinator contact of our clients each time we connected to their machines unattended. It would also (for each machine) keep a log of what was done (files transferred, etc.) as well as CC an “audit” mailbox on our system so management could track what all of our technicians were doing for government/audit purposes. We miss these capabilities. Are there any plans for these useful features on the GotoManage product?

Thanks,
Chris
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Joined: 09/03/10
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Icon_time 05/01/2011 at 22:41 [Edit Comment]

Thanks for the feedback!

Shea, what exactly would you like to customize on the main login page?

Chris, these are useful features and we will take them into advisement.

We are continually adding new features and your comments and suggestions will help us continue to provide a product that provides maximum value to you, our customer.

Best,

-Tem