What’s New Since November 18, 2011:

Stopping and Starting Monitoring for Multiple Devices

• You can now stop monitoring multiple devices simultaneously by selecting multiple devices from the Inventory list while holding down either Shift or Ctrl on your keyboard, and then clicking the Don’t Monitor button above the Inventory list. Previously, you could only stop monitoring one device at a time by clicking the device’s name and then clicking Don’t Monitor [this device] at the bottom of the page.

• When you stop monitoring a device, the device will now continue to appear in the Inventory list but will display the following message upon clicking the device’s name: “Device Not Monitored: This device has been configured not to be monitored. If monitoring is enabled again it will take up to 24 hours for new data to be collected for this device. You may also need to remove this device from the ‘Groups to Ignore’ list in the Crawler configuration for data to actually be collected for the device.” Previously, when you stopped monitoring a device, it was completely removed from the Inventory list.

• You can now restart monitoring a device that you previously stopped monitoring by selecting the device’s name in the Inventory list and clicking Monitor [this device] at the bottom of the page (it may take up to 24 hours for the device’s data to reappear). Previously, there was no way to restart monitoring except to add the device again.

Viewing Log Usage

• The log usage for a Monitoring account can now be viewed on the Seats & Devices page (via the Configure drop-down menu > Seats & Devices) in addition to the Logs application. Previously, this information was only available at the bottom of the Logs application.

Deleting Groups

• The Delete button (to the right of Add Device) in the Inventory application will now become enabled so that you can delete a group (without opening the Configure Device Groups page) as long as the following applies:
  • The group’s parent group is an automatic group (i.e. Device Types, Operating Systems).
  • The group has 0 devices listed under it.
  • The group has no sub-groups under it.

Monitoring Drop-Down Menu for Remote Support Technicians

• If you only have a Remote Support plan and not a Monitoring plan, you will no longer see the Monitoring drop-down menu when you click Monitoring in the top navigation (i.e., Monitoring will no longer act as a button for you).

Bug Fixes:

Fix for Displaying Correct Time Zones

• Any times displayed on the GoToManage web application now reflect your pre-selected time zone on the My Account page.

Fix for Rediscovered Devices in the Inventory Application

• Rediscovered devices in the Inventory application no longer have missing information on the Device Details page. Previously, when a device was manually deleted from the Inventory application and then rediscovered, some fields in the Inventory application appeared blank.

Fix for Software Queries

• When you open a device’s details page, go to the Software tab and click Query, you are now taken to the relevant query. Previously, you were directed to the Monitoring home page instead.

Fix for Licensing Amount on Seats & Devices Page

• The “Number of Other Devices Monitored” field on the Seats & Devices page now correctly displays the number of remaining devices on the account. Previously, this number was computed and displayed incorrectly.

Fix for Dashboard Names

• When a dashboard’s name is too long to fit in the window’s header, only the first part of the title will now be displayed (you can hover over it to see the full name). Previously, overly long names only displayed the last part of the title, rather than the first.

Fix for Editing Names

• When you change your name on the My Account page, your newly changed name now appears immediately in the top navigation and Configure drop-down menu. Previously, your new name did not appear until you logged out and then logged in again.

Fix for Blank Contact Methods

• When adding or editing a contact method for a user or contact, you must fill out all required fields before you can save their changes. Previously, even if you left a field blank you could still save contact methods. You will now see the following error message when attempting to save a contact method with a blank Email Address, SMS Phone Number or Phone Number field: “Your changes could not be saved. Please fix the problem(s) below: [text field] can’t be blank.”

Fix for Internet Explorer Error

• You will no longer encounter a “download blocked” error when trying to open certain web pages on the GoToManage web application while using Internet Explorer. Some technicians previously encountered this error, even though they were not trying to download a file, but instead open a web page.