Summary of steps:

Phase 1 on each Mac (Try to visit only once)
1) Assuming you have a windows Active Directory (AD) domain, “join” (aka bind) the Mac to your domain.
2) set your AD group eg “localAdmins” to be administrators of the Mac.
Since your ‘crawler’ user is in this AD group, it will now have admin access it needs. I feel this is a much better alternative than creating a local user account with same password and maintaining it on each Mac.
3) allow any network user to logon (username & password)
3) install Remote Support agent if you are licensed and if desired. This allows you to do remaining steps remotely.
4) Enable “remote access” which enables SSH remote logon that’s needed for auto classification/discovery and detailed inventory.

Phase 2 (in GoToManage)
1) If you haven’t already, use crawler app on your crawler computer and add SSH credentials for your “crawler” user.
2) Add a schedule to the Crawler (example settings):
Frequency: 5 minutes (or as desired)
Applies to: Apple/OSX computers
plugin: “remote command”
set parameters of plugin to use these commands:
- OSX_system_profiler
- processes
- w_and_loadavg
- disks

After several hours (up to 24), it should be discovered and show in inventory with the SSH icon in the “protocols” column and auto classify them under the built in ‘smart group’ called “Apple/OSX computers”.

As of Jan 2012, Off-LAN monitoring is not available but it is on the roadmap this year.

I hope this helps, email me with any questions. mike.suding AT citrix.com