I attempted to establish a remote session from home last night using my MacBook Pro over a wireless N connection. It told me there was a missing plugin (just like it did on my iMac) but then proceeded to tell me that there was no internet connection when I attempted to install the plug-in. I checked the firewall and it is off. I verified a connection to the internet by navigating to a new page in a new tab. Do I need to hardwire the MacBook to install the plug-in? I will be using the MacBook in a couple of weeks while on vacation to provide support when needed. The plug-in installed fine on my iMac. Both OS’s are the same (Lion).

Thanks,
Bob Tipton

Hi Bob,

I took the liberty of submitting you issue to our Global Customer Support team via email at support@gotomanage.com, following is their response:
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Is this happening from other computers? Are you viewing the unattended support via our website? Did you try using a different browser? Could you please give us a call at our 24/7 toll free number at 888 259-8414 and we will troubleshoot the issue with you.

Thank you again for contacting Citrix Online Global Customer Support.

Luigi Del Rosario
Corporate Technical Support
Citrix Online Division
Citrix Systems, Inc.
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Please consider reaching out to our excellent support team to troubleshoot.

At your service,
Bryan

Bryan Barrett
Product Specialist – IT Services
Citrix Online Division
Citrix Systems, Inc.